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Computerized Voice System: "Welcome
to the Standard. Which of these can I help you with? A delivery problem,
vacation hold, your account, or something else? So, you can say: Delivery
problem, vacation hold, account or something else."
Caller: "Something else."
CVS: "OK, here are some more choices:
You can renew your subscription, start a new subscription, change
your address or, speak to a customer service rep. I can also
transfer you to carrier services or retail services."
Caller: "Speak to a customer service rep."
CVS: "All of our agents are busy right
now. While you're waiting, would you like to hear those choices
again?"
Caller: "Yes."
CVS: "Sure. Which of these can I help
you with? A delivery problem, vacation hold, your account or
something else?"
Caller: "Something else."
CVS: "OK, here are some more choices:
You can renew your subscription, start a new subscription, change
your address or, speak to a customer service rep. I can also
transfer you to carrier services or retail services."
Caller: "Speak to a customer service rep."
CVS: "All of our agents are busy right
now. While you're waiting, would you like to hear those choices
again?"
Caller: "No!"
CVS: "OK, hold on while I transfer you."
Local Phone System: "Thank you for calling
the Standard circulation department. Currently, all of our representatives
are busy serving other customers. Please continue to hold and
your call will be answered by the next available representative
as soon as possible. Thank you."
(10 seconds elapse)
Local Phone System: "Thank you for calling
the Standard circulation department. Currently, all of our representatives
are busy serving other customers. Please continue to hold and
your call will be answered by the next available representative
as soon as possible. Thank you."
(9 seconds elapse)
Human: "Circulation. Sharon speaking.
Can I help you?"
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