Edited version of Letter emailed to: Jim Ambrose Peterborough Examiner publisher

Sent: Feb. 20, 2006

Examiner subscriber prefers personal touch

I have been hearing rumours that the Peterborough Examiner and the Osprey Group are thinking about using call centres. If this happens I will cancel my subscription immediately.

There is nothing worse than talking to someone on the phone who you can't understand and who doesn't even live in your area. It is very confusing for elderly people to talk to machines. This will be worse if they have to try and explain to someone on a 1-800 number what their problem is.

There is another option in this town for a newspaper. I would hate to think that a paper that has been in this city for so many years would resort to using call centres.

I urge you to reconsider. Peterborough people need the jobs and we need to preserve something as great as the personal touch, when dealing with the public.

Thank you,
L. Davies